Frequently Asked Questions
Shipping
Please allow 14 business days to ship.
Free Shipping on orders over $75.
All orders are subject to availability and payment. During Holiday’s additional processing may be required.
Returns
Refund Policy
We have a 30-day return policy on most items, for store credit, which means you have 30 days after receiving your item to request a return. All shirt sales & accessory sales are final.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us with any questions at lovely.serene@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot accept returns on sale items or gift cards.
How it works
Customization
How does this work
Have a question or want to customize your order?
Use the form below to contact us or submit your customization request.
If you're requesting a custom item, please include the product name, and your message. Let’s make something just for you!
📎Image uploads not supported here? No problem! Please email your photo(s) to: lovely.serene@yahoo.com with your name and order details.
Steps
Tell us what you want
Email us your customization ideas, including product name, details, and any reference images.
We’ll review your request
Our team will get back to you with pricing, timeline, and any questions we may have.
Secure payment via Shopify
We’ll create a personalized invoice using Shopify’s checkout system and email you a secure payment link.
You pay online
Click the payment link to pay safely and conveniently through Shopify.
We create your custom item
After payment is received, we’ll get started on your unique order and keep you updated along the way!